Lost bags may soon be less of a worry for passengers flying with Air India.
The Tata Group-owned airline announced on Friday, April 5, that it has integrated Apple AirTag with its baggage-tracking system and mobile app. This will allow customers to track the location of their luggage on their iPhones or any other Apple device.
Air India claimed that it is the first airline in Asia to offer the AirTag integration tracking feature to passengers. The AirTag integration builds upon the baggage tracking feature offered within the Air India app and website.
Customers who have added their flight to the “My Trips” section of the app will receive information about their bags after it is checked in. On the Air India website, the tracking option is available under the “Track my Bags” tab. Flyers can also start tracking their luggage by scanning the barcode on their checked-in baggage receipts, the company said.
“As we transform into a world-class global airline, we are excited to offer our guests an innovative option to help locate their baggage in case it does not arrive at the destination on schedule,” Dr Satya Ramaswamy, Chief Digital & Technology Officer, Air India, said in a statement.
Here’s how the AirTag feature works:
Suppose you have landed at your destination via an Air India flight, but your checked-in bags have not arrived on the luggage belt yet. Follow these steps, as stipulated by Air India:
– File a Property Irregularity Report (PIR) for the baggage at Air India’s Baggage Counter at the airport.
– Generate the ‘Share Item Location’ in the ‘Find My’ app on your Apple device.
– Share the location link with Air India on the mobile app by clicking on Baggage > Lost and Found Check-in Baggage. Paste the AirTag link here.
– On Air India’s Customer Support Portal page, click on Lost and Found Check-in Baggage > Share Item Location. Provide the AirTag link along with your PIR number.
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“Following this, guests will receive an acknowledgment email from Air India with a link to check baggage status,” Air India said. The AirTag link shared with Air India will help its staffers locate the lost bags (if it is within airport premises) and reunite the luggage with the passenger.
“For ensuring privacy and security, location sharing will automatically end as soon as a guest is reunited with their bag, or automatically expire after seven days. It can also be stopped by the guest at any time,” the flight carrier said.
The Share Item location feature is only available on Apple devices running on iOS 18.2, iPadOS 18.2, or macOS 15.2 or later, it added.
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